They are just now getting requests to unlock them. They essentially have to process 2 unlocks, for each IMEI. I disagree that you got different stories. My cell phone only has one ieni , there are not 2. Had I been told that, there would have be no need for me to call again today to check on the status. The rep I talked to today was very helpful and seem to know what was going on. The number of times I was placed on hold might have indicated they didn't know what they were doing so I should have been transferred to someone else who knows.
I am not new to cell phones and am very well aware of that there is a process. But that is no excuse for giving someone the run around rather than being truthful about their lack of knowledge and keeping me on the phone for 45 min. Wireless Forum. Wireless Account.
Shop early for everyone on your list with our Holiday Gift Guide. How long does it take to unlock a cell phone? Like Comment Follow Share. Its quick and easy there If the OP canceled service, yes. ATT has a right to get all their money first. I finally got one tell me,wait 30 days. Next step is to reverse credit card payment. Next step is to reverse credit card payment Did you cancel service or are you still a customer with a paid-off device?
Reversing the payment definitely won't help and seems fairly fraudulent. Toby wrote: I've had a terrible time trying to get my phone unlocked and I have been given a different story everytime I call. You have to match the IMEI So she transferred me to tech support to see if they can figure out how to solve "my problem". They keep saying I have a dual sim also!
Have xs max. Filing a complaint with FCC! Cancel Post. Need help? Ask a question. Related Conversations. Answers to our Top FAQs. Did this help you? No Yes. How can we improve? Send Feedback. Learn how pay off your installment plan. Make a payment to bring your account current. It will take 24 hours for your payment to post. Active duty military personnel Being deployed for active duty? Looking for more info? Check device unlock status.
Did you get the help you needed? We're so glad we could help. Almost every carrier, whether one of the three largest or a smaller provider, will have a section on its website where you can confirm via your IMEI that your phone is compatible. Then scroll down to find the number near the bottom of the page. On Android phones, the steps will vary, depending on the make of the phone and the version of Android you use.
Before reaching out to your current carrier using the info below , take a moment to gather some account information. Click the link in the email within 24 hours to confirm the unlock request. If you wait too long, the request will be canceled. T-Mobile: This carrier restricts how many devices you can unlock in a month period, which can create problems for those on a family plan.
If you ask to have more than two T-Mobile phones unlocked in a given year, the company will deny your request. If 40 days have passed since you bought your phone through the carrier and your postpaid account is in good standing, T-Mobile will unlock your phone. Verizon: This carrier automatically locks any phone bought through Verizon for 60 days.
After that day period, your phone is unlocked—with no extra steps needed. Sign In. Become a Member. Remember Me.
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